Contact us by Email, Telephone or Snail mail
We take our customer care very seriously. While our aim is to make our
website easy to understand, and navigate we know there are times when you may
need a bit of assistance.
CAUTION
This web site and Bookhaven Press LLC are not
affiliated with OPM or any federal or military offices. If you need assistance
with personnel or retirement issues that require HR or personnel actions
contact your agency's personnel office. Retiree's must
contact OPM's retirement services.
Do not send official forms and documents to us,
those items must be sent to the appropriate federal entity for review and
processing. If you have specific questions about benefits, finance, and
retirement in general visit our FAQ page or
Sitemap and you can contact our
Forum hosts via email to ask them specific questions that need further
clarification.
You can also contact a local
Federal retirement planning
specialist in your area who can answer your retirement and insurance questions
plus assist with the forms process. This service is provided by
third party.
For product information or assistance:
sales@federalretirement.net
For customer support or assistance:
support@federalretirement.net
We typically respond to you within 48 hours, during regular business hours.
All email correspondence is completely confidential.
Federalretirement.net
customers may also use our toll free telephone order line to order
products from our catalog. To talk with a support specialist you must
call our main number at 412-494-6926, operators for our toll free order
service are not able to forward calls to our main office.
Books & Software Orders Only: 1-800-782-7424 (This line is for
orders only, the operators can't transfer your call to our staff. If you need to
contact our staff use the
Contact Form to
send us a mesasge.)
Send your inquiries to:
- Bookhaven Press LLC
- Attention: Federal Retirement Planning
- 249 Field Club Circle
- McKees, Rocks, PA
- 15136-1034
I receive many calls and emails from federal employees, annuitants,
executors, attorneys, and banks asking for contact information and guidance for
key benefit areas. The following list of key contacts, with links to
comprehensive guidance, is available for your use. Bookmark this page so you can
easily find the contacts you need to manage your annuity and benefits.
- OPM – Retirees must contact OPM to initiate changes to
their benefits, change allotments or direct deposit, report an annuitant’s
death, or to obtain duplicate 1099-R tax forms and request other services.
Web Address:
http://www.opm.gov/retire, E-Mail:
retire@opm.gov
toll free 1-888-767-6738 (weekdays between 7:30 AM to 7:45 PM EST), fax
requests to 1-724-794-6633, or email questions to
retire@opm.gov . Call early in the day
if possible to get through and you must have your retirement claim number or
Social Security number available. OPM advises that "the internet is not a
secure environment for transmitting personal information via email. Replies
via email typically take 15 days or more.
ON-Line Services: Federal retirees can sign up for online
support, add or change allotments, purchase savings bonds, print out
duplicate 1099-R statements, and view monthly pay statements at
http://www.servicesonline.opm.gov. You must obtain a user ID from OPM to
access this site. If you call their number and give them your CSA number
they will send you a user ID and password to access this excellent site.
Direct Deposit forms and instruction: visit
http://federalretirement.net/retireforms.htm#SF-1199A_Instructions for
downloadable forms, mailing address and procedures.
NOTE: Click on the program title for detailed information
about each subject.
- FEGLI
(1-800-633-4542) Call for life insurance benefits information or to report
a death.
- Medicare
(1-800-633-4227) 24 hours a day, 7 days a week for assistance.
- Social
Security (1-800-772-1213) or visit
http://www.ssa.gov/mystatement.
- TSP (Thrift Savings
Plan) 1-877-968-3778, Monday through Friday, 7:00 a.m. to 9:00 p.m. EST. Web
Site: http://tsp.gov
- FEHB Programs and
Contact Numbers: Call your provider direct, a contact number is printed
on your benefits card and in plan brochures.
-
Federal Records Center: (314) 801-9250, FAX: 314-801-9269. The Federal
Records Center is the depository for official personnel folders of persons
no longer in the Federal service. Federal agencies, generally, transfer
employment records to the Federal Records Center thirty days after the
employee has been separated from Federal service. No requests for
information from personnel or any other type of records will be accepted by
telephone or e-mail. The mailing address and guidance is available
online.
- Survivors Guide:
Print out the Survivor’s Guide and place a copy with your important papers.
Please send any specific information about your request so we can direct
it to the appropriate people:
