Contact us by Email, Telephone or Snail mail
We take our customer care very seriously. While our aim is to make our
website easy to understand, and navigate we know there are times when you may
need a bit of assistance.
This web site and Bookhaven Press LLC are not
affiliated with OPM or any federal or military offices. If you need assistance
with personnel or retirement issues that require HR or personnel actions
contact your agency's personnel office. Retiree's must
contact OPM's retirement services.
Do not send official forms and documents to us,
those items must be sent to the appropriate federal entity for review and
processing. If you have specific questions about benefits, finance, and
retirement in general visit our FAQ page or
Sitemap and you can contact our
Forum hosts via email to ask them specific questions that need further
For product information or assistance:
For customer support or assistance:
We typically respond to your email inquires within 48 hours, during
regular business hours.
CAUTION: We are not affilated with OPM or any
government entity. If you
have official correspondence concerning your annuity and benefits send
them to OPM's retirement center. Their address is U.S. Office of Personnel
Management, Retirement Operations Center, Post Office Box 45, Boyers, PA
Send your inquiries concerning questions about this site and its content to:
- Bookhaven Press LLC
- Attention: Federal Retirement Planning
- 302 Scenic Court
- Moon Township, PA
The following list of key contacts, with links to
comprehensive guidance, is available for your use. Bookmark this page so you can
easily find the contacts you need to manage your annuity and benefits. Print
out a copy of this list and place it in your personal retirement file with
your important paperwork for easy reference. You may also send the file or make
copies for all federal employees and annuitants.
- OPM – Retirees must contact OPM to initiate changes to
their benefits, change allotments or direct deposit, report an annuitant’s
death, or to obtain duplicate 1099-R tax forms and request other services.
toll free 1-888-767-6738 (weekdays between 7:30 AM to 7:45 PM EST), fax
requests to 1-724-794-6633, or email questions to
firstname.lastname@example.org . Call early in the day
if possible to get through and you must have your retirement claim number or
Social Security number available. OPM advises that "the internet is not a
secure environment for transmitting personal information via email. Replies
via email typically take 15 days or more.
ON-Line Services: Federal retirees can sign up for online
support, add or change allotments, purchase savings bonds, print out
duplicate 1099-R statements, and view monthly pay statements at
http://www.servicesonline.opm.gov. You must obtain a user ID from OPM to
access this site. If you call their number and give them your CSA number
they will send you a user ID and password to access this excellent site.
Direct Deposit forms and instruction: visit
downloadable forms, mailing address and procedures.
NOTE: Click on the program title for detailed information
about each subject.
(1-800-633-4542) Call for life insurance benefits information or to report
(1-800-633-4227) 24 hours a day, 7 days a week for assistance.
Security (1-800-772-1213) or visit
- TSP (Thrift Savings
Plan) 1-877-968-3778, Monday through Friday, 7:00 a.m. to 9:00 p.m. EST. Web
- FEHB Programs and
Contact Numbers: Call your provider direct, a contact number is printed
on your benefits card and in plan brochures.
Federal Records Center: (314) 801-9250, FAX: 314-801-9269. The Federal
Records Center is the depository for official personnel folders of persons
no longer in the Federal service. Federal agencies, generally, transfer
employment records to the Federal Records Center thirty days after the
employee has been separated from Federal service. No requests for
information from personnel or any other type of records will be accepted by
telephone or e-mail. The mailing address and guidance is available
- Survivors Guide:
Print out the Survivor’s Guide and place a copy with your important papers.
We have two contact forms for you to choose from. The first one offers
the assistance of a
who will provide answers to your retirement questions and prepare
a FREE "Personal Summary of Benefits Analysis"
for you. The second contact form is for general questions or comments about
this site. (Click on the desired contact link that follows)
General Contact Form
Please send any specific information about your request so we can direct
it to the appropriate people: